I've been having a lot of problems with my DSL staying connected to the internet lately, but last night, when I couldn't stay on for more than literally a minute - after resetting, and unplugging the replugging the modem supplied to me from Verizon, like a person is supposed to when having these problems - I decided enough was enough.
So, I called Verizon.
After unsuccessfully trying to use their automated like, I had it switch me to a human.
When I got the human, he went through the same things that the automated line went through.
Nothing changed.
He had me unplug wires. Switch the ends of the phone line. Switch phone lines. Move the modem to another phone jack and try again. Finally, on a phone jack away from my computer, with a different phone cord, and ten minutes after making sure it was turned on, the modem finally connected to the internet.
I requested a technician come out.
The tech switched me to someone to make the appointment. They will be here sometime in the next 5 hours of my writing this.
Why do I ask about Verizon's patriotism?
Because everyone that I talked to, and everyone I could hear in the background who were talking to their callers, had Middle Eastern accents.
Some heavy accents. Some light accents.
None who sounded as though they were from the States.
Don't roll your eyes yet. This isn't going to be a "Yeah, we've been there with companies. We know what you mean. Same old, same old." post.
Two things:
1) I am NOT disrespecting anyone in another country trying to earn a living. They are doing what they need to do to earn income.
2) I am NOT disrespecting anyone of Middle Eastern decent. This isn't being politically correct. This is being honest, because people are where they are from, and move to where they move to. It makes no sense to disrespect anyone because of who they are or where they are from.
But...
Why the middle east?
Why is a company here in America, namely in this case, Verizon, outsourcing to another country, when there are so many people in this country looking for work?
Why on earth would any company, at this time, in this economic climate, want any people in another country to have the jobs that so many people in this country need? Sometimes, desperately need?
How many people here would do anything just to be able to work, whether it be in a call center, or any other building, at this time? And, yet, companies like Verizon continue to use cheap labor in other countries?
Why?
Because it's cheap. It's cheap to hire people in other countries; and with the customers that these companies have in this country, they're going to continue making a profit, no matter how bad the economy becomes.
Does this seem wrong to you?
I hope so, because it is.
With a vast number of people here who are without work, or without a steady source of income, it's disgusting that companies would place their own desire for wealth over the needs of the people who have none.
I'm not saying they shouldn't do what they can to make a profit. They need a profit, or they go out of business.
But, at what cost? The loss of food for a family because those in the family who can work, can't find any?
The loss of homes because people have no jobs to pay for their mortgages, or rent?
The loss of income that pays for heating those homes they're losing, or electricity that keeps a refrigerator running so people can have food for more than a day?
Heaven forbid, possibly the loss of life because someone out of work can't afford to pay, or pay their co-pay, for their medications?
How can we change that?
Simple.
Stop being these companies' customers.
Stop buying items or paying for services from companies that outsource to other countries.
In one word - Boycott.
These companies don't give a damn about petitions. And letter campaigns and phone campaigns do nothing but make them put on a "good will" show that impresses a few people, and wears off in a few months.
To get them to stop, they need to be hit where it hurts the most, and the only place for that is in their bank accounts.
And, by not accepting excuses anymore. The "Oh, we just do that for a little extra help" act doesn't work, when they could be getting that help in their own back yards, from people willing to be trained and work to make a living.
As soon as I'm able, I will be switching my internet provider. I may not be able to find a company that doesn't outsource at all, but I can find one that does so the least.
I urge anyone who reads this to do the same. If you deal with a business that hires out-of-country help, do whatever it takes to deal with another business.
When the company asks why, tell them it's because there are too many people here who have no work to go to, and their company is part of the reason for it.
And, no, this is not just an American problem. Anyone from outside the states who reads this, I urge you to do the same for companies where you are, who'd rather help someone else than to help figure out how to fix their own homes before the ceilings cave in on everyone underneath.
To Verizon, and all companies that outsource jobs that people here need: How dare you act like it's no big deal. How dare you act like you have the right to do it.
How dare you excuse it away.
And how dare you literally take jobs away from the people around you that need it the most.
If you continue, then I hope like hell that people see what you are doing to us, and decide to never use your products and services again.
Outsourcing is not only outdated, but completely unnecessary, and it needs to stop, now.
.